Shipping Coordinator/Repair Technician

Milwaukee Tool

  • Full Time
  • Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Repair Technician/Shipping Coordinator will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures.

  • Job Description

    Duties And Responsibilities

    Shipping / Receiving

    • Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
    • Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.
    • Visually inspect goods received and route for storage, repair and/or service.
    • Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
    • Load and unload trucks and operate material handling equipment.
  • Position Requirements

    Job Requirements

    • Requires an education equivalent to high school diploma or GED.
    • One to two years of previous experience in electrical and/or mechanical repair is preferred.
    • Experience of two to three years in a customer service position is preferred.
    • At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.
    • Ability to lift up to 50 lbs.
    • Ability to maneuver heavy material, weighing up to 300 lbs.
    • Must possess effective business communication skills and ability to understand local branch market.
    • Must be proficient in computer skills and Microsoft Office applications.
  • Service Repair/Operations

    Service / Repair

    • Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.
    • Perform prescribed inspections and make decisions as to feasibility of repairs.
    • Keep records of parts used and provide data for billing and/or warranty information.
    • Recognize and report operational irregularities and defective materials.
    • Set-up and perform electrical and mechanical tests to insure product’s repair and/or work performed is in conformance with prescribed quality standards.
    • Work from parts sheets, specifications and drawings.


    • Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required.
    • Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
    • Responsible for quality of work, safety and housekeeping in area assigned.
    • Perform miscellaneous tasks as directed.


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